Mark Motors Group friends, family and customers,
The Mark Motors group is a family-owned and operated business that values the safety of our customers, employees and our family. Right now, we are managing with two clear objectives: first, the health and safety of our staff and their families; and second, maintaining essential services for our customers all while driving a new way of doing business. We encourage you to see our sites for any updates on services available, store hours or to simply browse around.
Following the announcements made by the Ontario Government, our dealerships fall under section 28 of Ontario's list of essential businesses. As such, we have made some changes to the operation of our business. We have decided to close our physical sales centers but encourage you to visit our virtual side.
The service and parts centers will remain open with reduced hours, a reduced work force and with new business practices.
Please see below new change within our group:
• NEW — Our Audi West Ottawa location will be open for service with reduced hours and reduced workforce on Wednesday, April 1st. Hours will be Monday to Friday 8am-1pm.
• NEW — We will continue to exercise entrance control where we will have a single door for entry and exit. The door will be located by our service.
• NEW — Locations with drive-thru service centers will limit the amount of cars entering. A staff member will be there to manage and welcome you.
Please note what remains the same:
• ALL sales departments will remain closed. However, we are open online and can assist by chat, email or take your call.
• All open service centers will be on a reduced schedule, Monday to Friday 8am-1pm.
• Maserati and Alfa Romeo Ottawa will remain closed until April 8th . however, we are open online and can assist by chat, email or take your call.
• The Audi Café at Audi Ottawa will remain closed until April 8th.
• The Audi City Ottawa location will remain closed until April 5th.
• We will continue to suspend shuttle drives at all of our stores until further notice.
• We have adopted a screening process at each store. We ask for your patience here so that we can ask necessary questions of all customers.
• Vehicles on display in showrooms will continue to be locked.
We have implemented a new service process and our service team will be in touch by email or phone to guide you through some of these changes. We want to continue to serve you as best as we can and keeping the environment safe, healthy and clean. We will continue to monitor the recommendations of Health Canada and Ottawa Public Health and remain informed about how we should respond as a business where people gather.
Please find below a list of contact information at each of the stores if you wish to reach out virtually or by phone. We will be updating our websites and social media platforms with any new or changed information on a regular basis. We encourage you to take a peek or simply browse our sites.
Audi Ottawa — 1-888-749-5941 | www.audiottawa.ca
Audi City Ottawa — 613-231-2834 | www.audicityottawa.com
Audi West Ottawa — 1-855-423-1221 | www.audiwestottawa.ca
Alfa Romeo Ottawa — 1-888-336-1001 | www.alfaromeoottawa.com
Jaguar Ottawa — 1-855-727-5577 | www.jaguarhuntclub.ca
Land Rover Ottawa — 1-855-727-5577 | www.landroverhuntclub.ca
Mark Motors Porsche — 1-855-749-4275 | www.markmotorsporsche.com
Maserati Ottawa — 1-888-461-1001 | www.maseratiofottawa.com
We remain positive that we will get through this and wish you all the best. Stay safe, stay healthy and stay connected to the community.
Your team at the Mark Motors Group