Covid-19 Announcement

Mark Motors Group friends, family and customers,

The Mark Motors group is a family-owned and operated business that values the safety of our customers, employees and our family. Right now, we are managing with two clear objectives: first, the health and safety of our staff and their families; and second, maintaining essential services for our customers all while driving a new way of doing business. We encourage you to see our sites for any updates on services available, store hours or to simply browse around.

Following the announcements made by the Ontario Government, our dealerships fall under section 28 of Ontario's list of essential businesses. As such, we have made some changes to the operation of our business. We have decided to close our physical sales centers but encourage you to visit our virtual side.

The service and parts centers will remain open with reduced hours, a reduced work force and with new business practices.

 

Please see below new change within our group:

• NEW — Our Audi West Ottawa location will be open for service with reduced hours and reduced workforce on Wednesday, April 1st. Hours will be Monday to Friday 8am-3pm.

• NEW — We will continue to exercise entrance control where we will have a single door for entry and exit. The door will be located by our service.

• NEW — Locations with drive-thru service centers will limit the amount of cars entering. A staff member will be there to manage and welcome you.

 

Please note what remains the same:

• ALL sales departments will remain closed. However, we are open online and can assist by chat, email or take your call.

• All open service centers will be on a reduced schedule, Monday to Friday 8am-3pm.

• Maserati and Alfa Romeo Ottawa will remain closed until further notice. however, we are open online and can assist by chat, email or take your call.

• The Audi Café at Audi Ottawa will remain closed.

• The Audi City Ottawa location will remain closed until further notice.

• We will continue to suspend shuttle drives at all of our stores until further notice.

• We have adopted a screening  process at each store. We ask for your patience here so that we can ask necessary questions of all customers.

• Vehicles on display in showrooms will continue to be locked.

 

We have implemented a new service process and our service team will be in touch by email or phone to guide you through some of these changes. We want to continue to serve you as best as we can and keeping the environment safe, healthy and clean. We will continue to monitor the recommendations of Health Canada and Ottawa Public Health and remain informed about how we should respond as a business where people gather.

Please find below a list of contact information at each of the stores if you wish to reach out virtually or by phone. We will be updating our websites and social media platforms with any new or changed information on a regular basis. We encourage you to take a peek or simply browse our sites.

We remain positive that we will get through this and wish you all the best. Stay safe, stay healthy and stay connected to the community.

Sincerely,

Your team at the Mark Motors Group

 

Please find below a list of the specific safety process we have implemented at our stores to ensure employees and customers are safe. We thank you for your patience and cooperation during COVID-19:

Tow-ins
Safety
Recalls
Lease/Finance is Due
Service (what to do/expect if your car is in)

SERVICE CHECK-IN PROCESS

  • Clients are called 1 to 2 days prior to their appointment to confirm appointments
  • Upon arrival client with an appointment will be able to park car and can either leave key in drop box OR
  • Upon arrival client with an appointment will be able to park car and be greeted at service entrance by an employee
  • We are practicing entrance control which means all doors at the dealership are locked with the exception of our service door. An employee will be happy to greet you.
  • We have a screening process for all employees and customers to enter the store. This will include a series of questions.
  • All customer car door handles, steering wheel, gear shifter and seats are sanitized
  • Steering wheel, seat and gear shifter covers are then installed
  • All technicians and staff working on customer cars will wear gloves
  • Client keys dropped in drop box are received and sanitized then placed into a Ziploc for the advisor
  • Clients who enter dealership will be asked to put key in Ziploc bag
  • Upon completion of the car for a customer waiting*:
    • Maintain 6feet distance and guided to a safe area
    • Explain service completed
    • No cash transactions. Only credit card.
    • We will process the credit card transaction
    • Key is returned in Ziploc bag
    • Workorder emailed
    • NOTE: we limit the number of customers who will wait for the service on car in order to ensure
  • Upon completion of the car for a customer who dropped the vehicle off:
    • Customer contacted and explained service completed
    • Customer provides payment over the phone with confirmation by email
    • Make arrangements for customer to pick up car
    • Email service workorder

The teams are committed to making your visit as easy as possible with the reduced workforce and hours. They are doing everything to ensure we exceed your expectations with the new process. If you have any concerns we ask that you contact a manager.


What we have committed to doing

  • Increasing the frequency of sanitizing our dealerships, washrooms, toilets, and all common areas. This includes wiping down surfaces, door handles, railings, etc with a hospital-grade disinfectant.
  • Removed magazines, cups and glasses in common areas
  • Providing hand sanitizer throughout the dealership while supplies are available.
  • Internal staff policy to continuously wipe down work surfaces and common spaces
  • Practicing “social distancing” and “physical distancing” by maintaining safe proximity with other people in the dealership (at least 2 meters or 6feet away)
  • Wash hands regularly with warm water and soap, for at least 20 seconds
  • We will review and will adjust the way we conduct business as we see fit for the health and safety of our staff and customers
  • Use a Kleenex / paper towel to cover your mouth when sneezing / coughing, sanitize hands right after
  • Business casual work attire, easy to wash clothing (no tie required)
  • Wear gloves when entering a customer vehicle and sanitize afterward

ENHANCED SERVICE DEPARTMENT PROCESSES

  • Customer vehicle steering wheel, gear and seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Staff member log sheet for interactions
  • Less than 5 people in lunch room at a given time

ENHANCED COLLISION CENTRE PROCESSES

  • Customer vehicle steering wheel, gear and seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Debit machines sanitized after each use
  • Sublet/contract work done outside of bodyshop in an assigned area
  • Customer calls bodyshop when they have arrived. Bodyshop employee meets client outside
  • Collect key in Ziploc bag
  • Staff member log sheet for interactions

 ENHANCED PARTS DEPARTMENT PROCESSES

  • Debit machines sanitized after each use
  • Parts deliveries dropped outside
  • Parts department sanitizes delivery area regularly
  • Parts department wipes down all boxes before entering store/parts department
  • Staff member log sheet for interactions
  • Part order pre-call or email; part orders are pre-invoiced, and credit card information will be collected for trasnaction
  • Door bell system in place to limit inside department traffic

 

 

Roadside Assistance
Regular Maintenance
Flat Tires

Please find below a list of the specific safety process we have implemented at our stores.

NEW SERVICE PROCESS

Clients are called 1 to 2 days prior to their appointment to confirm appointments. We have adopted an appointment only and a contactless process for service. If you have any questions regarding this, please contact our service department.

ARRIVAL AT THE DEALERSHIP
  • Upon arrival client with an appointment will be able to park car and can leave key in drop box
  • We are practicing entrance control which means all doors at the dealership are locked with the exception of our service door or a specified entrance. An employee will be happy to greet you and answer any questions. Please note that we are limiting people in the store.
  • All customer car door handles, steering wheel, gear shifter and seats are sanitized
  • Steering wheel, seat and gear shifter covers are then installed
  • All technicians and staff working on customer cars will wear gloves
  • Client keys dropped in drop box are received and sanitized then placed into a sealed bag for the advisor
  • NOTE: some of our stores will drive your vehicle into the service drive thru in order to track vehicles with cameras
UPON COMPLETION OF THE CAR FOR A CUSTOMER WHO DROPPED VEHICLE OFF
  • Customer contacted by phone or email and explained service completed
  • Customer provides payment over the phone with confirmation by email or using Mobile pay
  • Make arrangements for customer to pick up car
  • Email service work order

The teams are committed to making your visit as easy as possible with the reduced workforce and hours. They are doing everything to ensure we exceed your expectations with the new process. If you have any concerns please contact a manager.

WHAT WE HAVE COMMITTED TO DOING
  • Increasing the frequency of sanitizing our dealerships, washrooms, toilets, and all common areas. This includes wiping down surfaces, door handles, railings, etc with a hospital-grade disinfectant.
  • Removed magazines, cups and glasses in common areas
  • Providing hand sanitizer throughout the dealership while supplies are available.
  • Internal staff policy to continuously wipe down work surfaces and common spaces
  • Practicing “social distancing” and “physical distancing” by maintaining safe proximity with other people in the dealership (at least 10feet away)
  • wash hands regularly with warm water and soap, for at least 20 seconds
  • We will review and will adjust the way we conduct business as we see fit for the health and safety of our staff and customers
  • Use a Kleenex / paper towel to cover your mouth when sneezing / coughing, sanitize hands right after
  • Wear gloves when entering a customer vehicle and sanitize afterward
  • Employees enter a specific door and are screened before entering
SERVICE DEPARTMENT COMMITMENT
  • Customer vehicle steering wheel, gear and seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Staff member log sheet for interactions
  • Less than 4 people in lunch room at a given time, keeping 10feet distance in mind
COLLISION CENTRE COMMITMENT
  • Customer vehicle steering wheel, gear and seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Transactions will be made by an employee with permission sent by email from customer
  • Sublet/contract work done outside of bodyshop in an assigned area
  • Customer calls bodyshop when they have arrived. Bodyshop employee meets client outside
  • Collect key in a sealed bag
  • Staff member log sheet for interactions
PARTS DEPARTMENT COMMITMENT
  • Transactions will be made by an employee with permission sent by email from customer
  • Parts deliveries dropped outside
  • Parts department sanitizes delivery area regularly
  • Parts department wipes down all boxes before entering store/parts department
  • Staff member log sheet for interactions
  • Part order pre-call or email; part orders are pre-invoiced, and credit card information will be collected for transaction
  • Door bell system in place to limit inside department traffic
TOW-IN'S

Have your car towed to the appropriate store and contact our service team for assistance. (See service contacts below.)

LEASE / FINANCE IS DUE

Please see Sales contacts below.


 

OUT-OF-DEALER CONTACTS

SERVICE

Location

Contact for Service Appointment

Service Hours

Our website

 AudiOttawa

   1-888-749-5941

            or

       E-mail us

Mon - Fri 8am - 3pm

     www.audiottawa.ca

 AudiWestOttawa-Logo

   1-855-423-1221

            or

       E-mail us

Mon - Fri 8am – 3pm

      www.audiwestottawa.ca

 AudiCity

Closed

Closed

     www.audicityottawa.com

 AlfaRomeo-Ottawa-Logo

Closed but email if you have a question

Closed

   www.alfaromeoottawa.com

 Maserati-Ottawa-Logo

Closed but email if you have a question

Closed

   www.maseratiofottawa.com

 porche-homepage

   1-855-749-4275

            or

      E-mail us

Mon - Fri 8am – 3pm

  www.markmotorsporsche.com

 jaguar-logo

   1-855-727-5577

            or

       E-mail us

Mon - Fri 8am – 3pm

    www.jaguarhuntclub.ca

 landrover-logo

 1-855-727-5577

            or   

    
       E-mail us

Mon - Fri 8am – 3pm

    www.landroverhuntclub.ca

SALES

 

Location

Sales contact

Sales hours

Our website

 AudiOttawa

 

 E-mail us

Open online

 

 

     www.audiottawa.ca

 WestOttawa

 E-mail us

Open online

    http://www/audiwestottawa.ca

 AudiCity

 E-mail us

Open online

     www.audicityottawa.com

 AlfaRomeo-Ottawa-Logo

E-mail us

Open online

   www.alfaromeoottawa.com

 Maserati-Ottawa-Logo

E-mail us

Open online

   www.maseratiofottawa.com

 porche-homepage

E-mail us

Open online

  www.markmotorsporsche.com

 jaguar-logo

E-mail us

Open online

    www.jaguarhuntclub.ca

 landrover-logo

 E-mail us

Open online

    www.landroverhuntclub.ca

ROADSIDE ASSISTANCE

 

 

 MM-AUDI-COMBINED-LOGO-K

 

1-800-411-9988 

 AlfaRomeo-Ottawa-Logo

1-800-363-4869

 

 porche-homepage

1-800-PORSCHE 
(Option 1: US; Option 2: Canada.)

 

 jaguar-logo

1-800-452-4827

 land-rover  

1-800-461-2325

 Maserati-Ottawa-Logo  

1-888-371-1802